Law Firms 21 Ideas To Improve Client Service

Developing the Next Generation of Rainmakers Law Firms: 21 Ideas to Improve Client Service I was recently asked what was one important thing I learned about building loyal client relationships. Great question. I responded: Clients cannot always recognize great legal work, But, they can always recognize a lawyer and law firm who cares about them and makes every effort to provide exceptional client service. When was the last time client service was on the agenda for a meeting at your firm? If you get a chance brainstorm how you can improve client service. Here are 21 of my ideas. As you may know, I am a big fan of the Ritz Carlton. I have written about my favorite hotel chain both here and for Practical Lawyer. Recently I wrote: How a Law Firm Can Provide “Ritz Carlton” Service  . Take a look you may get some additional ideas. Today at 1:00 CST, Shawn Tuma and I are doing a Webinar on blogging and social media for the Legal Marketing Association. It is called:  Simple Ways to Effectively Use Social Media to Help Build Your Law Practice and it is sponsored by the Social Media SIG. If your marketing professional is a member of the LMA, I encourage you to set up the conference room so you and your lawyer colleagues can participate. I practiced law for 37 years developing a national construction law practice representing some of the top highway and transportation construction contractors in the US.